International Account Manager - Macildowie Recruitment and Retention : Job Details

Account Manager

Thurmaston, hybrid

09:00 - 17:00, Monday to Friday

up to £30,000

Macildowie is delighted to partner with a highly respected and innovative national creative business that is seeking to expand its talented team by bringing on board an experienced International Account Manager.

The role is perfect for someone with a proven track record in account management and a passion for driving sales growth while building strong, lasting stakeholder relationships. If you're looking to take the next step in your career with a business that values creativity, collaboration, and excellence, this could be the ideal opportunity for you.

Main Responsibilities:

• Maximise sales and profitability in international markets by managing and developing relationships with key customers and distributors.
• Monitor performance metrics and identify growth opportunities.
• Serve as a regular and clear point of communication between customers and the International Sales Manager.
• Regularly interact with the customer base to track and enhance sales performance, gaining valuable market insights.
• Oversee the end-to-end process of international orders, from raising quotes to final delivery.
• Deliver exceptional customer service and maintain customer satisfaction.
• Update and maintain accurate customer data using Sage.
• Interact with customers through email, calls, and video conferencing.
• Provide holiday cover for the International Team and support the UK Customer Service Team with overflow calls as needed.
• Perform additional duties required to support the role and department.

Key Skills and Requirements:

• Minimum of 2 years of experience in an account management role, with a strong focus on customer service.
• Proven ability to achieve targets and drive sales growth.
• Demonstrated success in building and maintaining strong stakeholder relationships.
• Experience conducting virtual meetings via video calls.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Self-motivated with the ability to work independently and as part of a team to achieve objectives.
• Excellent communication skills across all levels of the business.
• Strong organizational skills, able to work under pressure and juggle priorities to meet tight deadlines.
• Problem-solving mindset with the ability to consider the bigger picture.
• Outstanding customer service skills with a proven ability to support and sell effectively.

Desirable Knowledge:

• Commercial awareness.
• Familiarity with the education industry.
• Basic understanding of international logistics.

This role offers the opportunity to work in a fast-paced and collaborative environment where you can contribute to the growth and success of the international sales team.

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.