IT 2nd line Engineer - Focus Resourcing : Job Details

We are recruiting for an IT 2nd Line Engineer, working with an office-based team. The role will be first point of contact for the IT-related issues, problems, incidents or requests.

Duties:

• Assess, troubleshoot and resolve all end user computing issues .
• Help to develop processes and methods of operating .
• Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required.
• Ensure that all work carried out for users is recorded in the in-house systems.
• Maintain a level of technical competence, while assisting in training other members of the team to increase overall knowledge and competencies, improving the levels of service offered.

Skills:

• Windows Desktop 10 / 11.
• Windows Server 2016+, Virtual appliances, SQL Server.
• Microsoft Intune, Defender & 365.
• Networking - LAN, vLAN, WAN, Switches, Routers etc.
• Cloud Services - Azure, Email, Office and Third Party.
• Active Directory - Hybrid Azure on Prem.
• Driving licence and own transport - essential
• Outstanding verbal and written communication skills
• High attention to detail and organisational skills.

Benefits:

• Health care maintenance cash plan.
• Access to shopping and gym discounts.
• Employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year.
• 25 days holiday per annum increasing annually to 28.
• Holiday trading allowing employees to buy or sell holiday throughout the year.
• Salary Sacrifice cycle to work scheme.
• Auto enrolment pension scheme with 1 x life assurance.
• Salary 31-37K depending on experience.