IT Application Specialist - i3 Resourcing Limited : Job Details

IT Application Specialist

£55,000

City of London

Hybrid - 60/40 office/home

Application, Applications, Apps, Specialist, Engineer, IT Operations, Software Applications, SQL, Software Application Support, ITIL, Sharepoint, Lon

• work as part of the Application Services team in a newly created function within the IT Operations team
• assist with supporting, maintaining, and optimising all third-party software applications
• troubleshooting issues, providing user support, and ensuring applications meet the requirements of the business
• build relationships with internal and external stakeholders
• have some exposure to insurance industry applications
• act as an escalation point for the service desk in relation to incidents
• be responsible for working with the third-party support

Responsibilities:

• Liaise with business users to understand, troubleshoot and resolve 2nd line IT related incidents and services relating to applications.
• Analyse the impact of issues on business processes to support issue triaging and escalation.
• Liaise with software vendors for advanced troubleshooting and support.
• Work with the Application Services Manager

• Work with the Service Desk team
• Contributing information to the team about known errors and workarounds relating to incidents and problems.
• Establish strong business and supplier relationships to drive application and business change to maximise benefit and improve processes.
• Assist in all aspects of application changes and fixes, from scope design, testing and release to production.
• Provide guidance and consultation on applications

Requirements:

• Minimum of 3-5 years of experience in software application support
• Microsoft Office Suite and Windows knowledge.
• Experience of Incident Management, Service Transition, Change & Problem Management, with Vendor Management preferred.
• Excellent customer service and business stakeholder management skills.
• Extensive experience utilising service desk tools to track issues/problems/etc.
• Desirable:
• • SQL
  • software development processes
  • SharePoint
  • ITIL v3 or v4 qualification