IT Application Support - Manufacturing Industry - Michael Page Technology : Job Details

The IT Application Analyst will be responsible for analysing, designing, and implementing business systems to meet the needs of the business, including Production Factory systems.

You will be accountable for the day to day running of multiple IT business systems, ensuring high availability, reliability and performance.

Client Details

A leading manufacturer based in West London.

Description

• Provide training and support to end-users to facilitate the adoption of new systems and processes.
• Responsible for providing proactive and effective IT support to EMEA staff.
• Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
• Identify opportunities to gain efficiencies, automate, and improve system performance.
• Ensure all incidents, requests and problems are managed consistently and resolved within the agreed Service Level Agreements (SLAs).
• Conduct post-incident problem analysis and development to eliminate repeat problems.
• Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.
• Ensuring Plytix, PringLabel, and HRIS/HCM systems are operating at high availability.

Profile

• Supply Chain/ Manufacturing Industry experience ESSENTIAL
• Production Factory System Support experience
• Automation solution design
• IT Budget Management
• Vendor Management

Desirable Knowledge

• NicePrint Label system
• Plityx system
• Intella X system

Job Offer

• Competitive salary
• Eye care vouchers
• staff discounts
• onsite canteen
• pension scheme
• buy and sell holidays scheme & share scheme
• 25 days annual leave + BH
• Hybrid working