IT Apprentice - QA : Job Details

Employer Description:

National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout England and Wales. We work closely with the people we support, their family members, local authorities and commissioners to provide high-quality, person-centred support across the following services: supported living, residential care, outreach & home support, day services and an education college.

National Care Group is seeking an enthusiastic IT Apprentice to join our dynamic IT team.

Responsibilities:

• Provide first-line support to staff by troubleshooting hardware, software, and network issues. Respond to support tickets, escalate issues as needed, and ensure timely resolution.
• Assist with the setup, configuration, and maintenance of computer systems, servers, and peripherals. Participate in hardware upgrades and replacements.
• Maintain accurate records of IT assets, support tickets, and resolutions. Assist in creating and updating technical documentation, user guides, and knowledge base articles.

Desirable Skills:

• Basic IT knowledge: Understanding computer hardware, software. Familiar with Operating systems.
• Communication skills: Ability to communicate effectively with both technical and non-technical colleagues.
• Problem-solving: Logical thinking and adaptability in troubleshooting.
• Customer Service: Providing IT support to internal or external users.

Personal Qualities:

• Teamwork: Working collaboratively with other members of the team
• Time Management – Handling tasks efficiently and meeting deadlines
• Willingness to learn – Proactive attitude towards learning new technologies & improving skills

Entry Requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

What We Offer:

• Training and Development: Comprehensive on-the-job training and access to industry-recognised certifications.
• Mentorship: Guidance from experienced IT professionals who will support your growth and career development.
• Career Progression: Opportunity to transition into a full-time IT role upon successful completion of the apprenticeship.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Additional Information:

• Location - Accrington / Hybrid
• Salary - £18,000 per annum

Benefits:

• Accelerated career paths with no experience required
• Recognised qualifications with paid training
• Inclusive culture with progressive wellbeing support
• Unlimited £300 refer a friend scheme
• Paid DBS

Future Prospects: 

• 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!