IT Apprentice - QA : Job Details

About Us:

Helping Hands is a leading private care provider committed to delivering outstanding care services. Our dedication to innovation and excellence ensures continuous improvement in our operations. We are looking for two motivated IT Apprentices to join our dynamic team and support various technology needs across the organization.

Job Description:

The roles involve participation in two core areas: IT Service and IT Project Delivery, rotating every 6 months. Responsibilities will include supporting service ticket processing, IT project lifecycle assistance, cyber security awareness, maintaining accurate IT records, and collaborating with the tech team on policy improvement.

Responsibilities:

• Rotate between IT Service and IT Project Delivery roles every 6 months.
• Manage service tickets, ensuring resolution within SLA.
• Provide technical support for troubleshooting IT-related issues.
• Assist in implementing IT projects as part of the PMO team.
• Conduct cyber security awareness campaigns and phishing tests.
• Maintain IT asset records and ensure data compliance.
• Collaborate with the tech team to enhance IT policies.
• Participate in training sessions to develop IT skills.

Requirements:

• Keen interest in IT and technology.
• Basic understanding of computer systems, networks, and software.
• Strong problem-solving skills and attention to detail.
• Good communication and teamwork abilities.
• Aptitude for continuous improvement and learning new technologies.
• Qualifications equivalent to GCSEs, A Levels, or BTEC. Additional IT coursework is a plus.

Benefits:

• Competitive apprenticeship salary.
• Hands-on experience with diverse IT systems.
• Mentorship from experienced IT professionals.
• Opportunities for career growth and development.
• Supportive and inclusive work environment.
• Hybrid working model available.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Additional Information:

• Working hours are flexible, typically between 7:30 AM - 5:30 PM, with a core requirement of 9:00 AM - 4:30 PM.

Future Prospects:

• The apprenticeship is anticipated to last 2 years, with apprentices rotating roles after the first year to balance IT Service and Project experience. Successful candidates will be mentored by senior team members, with the potential for long-term career advancement.

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!