IT Apprentice - QA : Job Details

Employer Description:

Sunrise was established in 1994, and prides itself on being at the forefront of helping organisations to deliver services and manage business processes.Our expertise and knowledge gained from working with such diverse clients.

Overview:

We are now looking for an eager candidate to join us as an apprentice.You will have the opportunity to advance and gain valuable skills and knowledge as you complete an IT systems and networking Azure Level 3 Apprenticeship.

• Salary: £14,000 per annum.

Purpose of the job:

You will be responsible for providing outstanding levels of support to our clients.

This is a great opportunity to be part of a dynamic team focused on providing excellent support and helping the business grow. There will be opportunities to progress your career within the company.

Responsibilities:

• Deal with issues, questions and queries received via phone, email and the self-service portal
• Undertake root cause analysis, identifying and advising on solutions
• Provide day-to-day support to our external customers. Provide first-line backing services to customers
• Reply to customer queries received via telephone, email and self-service portal
• Log and track all tickets and ensure the records are kept up to date. Ensure that all tickets are dealt with in a timely and professional manner, ensuring that criteria are met
• Escalate issues to the correct support team in a timely manner with the correct information
• Create and manage knowledge base articles and documentation to ensure up-to-date information is available for customers
• Provide the highest levels of service and technical fault finding to internal and external customers at all times

Desired Skills and Qualities:

• Experience of dealing with customers
• Good verbal and written communication skills
• Good problem-solving skills
• Have previously worked with Microsoft Office and associated products
• The ability to work in a high-pressure environment while maintaining a cool and professional outlook at all times
• Are able to work as part of a team to resolve issues, but also work on your own

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Benefits:

• Free hot drinks in the office
• Casual dress
• Central location – plenty of facilities, shops nearby, close to transport links, plenty of parking nearby
• Social events and regular company get togethers

Future Prospects:

• There is an opportunity to gain a full-time role at the end of apprenticeship, which will be discussed upon successful completion.

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!