IT Apprentice - QA : Job Details

Canaccord Genuity Wealth Management is one of the top 10 wealth managers in the UK (by assets under management), with offices nationwide, as well as international investment teams and operations in the Crown Dependencies. We have successfully grown our business and reputation over the years, and now provide large numbers of high net worth clients with expert wealth management to help them reach their objectives. 

Vacancy Description:

To provide a key role supporting and maintaining some of the core Canaccord Genuity Wealth Management applications, hardware and services.  Specifically providing support via the company helpdesk, ensuring requests are dealt with effectively and efficiently, providing an excellent service to users.

• Helpdesk Monitoring: Answer and prioritise telephone/MS Teams queries, escalating support as needed.
• IT Setup and Management: Set up and maintain new computers, printers, copiers and scanners and liaise with suppliers for faults, maintaining hardware asset records.
• System Maintenance: Patch servers/workstations according to standards and remediate security issues.
• Project Participation: Work on group-led projects, ensuring timely completion, and liaise with system suppliers for support.
• Remote Access and Security: Set up and monitor remote user access, ensure data protection, and comply with GDPR.
• Training and Development: Undertake technical training, develop industry knowledge and record Continuous Professional Development (CPD).
• Additional Support: Assist with presentation equipment, network cabling, office moves, and provide cover for other IT staff as needed.

Desirable Skills:

• Customer service skills
• Technical mind with the ability to solve problems as they arise
• Good verbal communication
• Team working
• A keen interest for technology

Other Requirements:

• Must be 18+
• It is recommended that they have a car and drive due to the office not being very accessible via public transport. There is a free car park on site.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Benefits:

• Pension
• Private medical insurance Vitality
• Medical Cash Plan – Simply Health
• Life Assurance
• Income Protection
• Holiday Entitlement
• Other additional benefits

Future Prospects:

Upon completion of the Apprenticeship your role will be evaluated, with the opportunity to stay on in the company. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!