IT Business Support Analyst - Harvey Nash : Job Details

IT Business Support Analyst

A leading Insurance firm is looking to hire an IT Business Support Analyst.

You would be responsible for:

• Providing 1st and 2nd Line support to end users and provide a high level of service availability (Password reset, troubleshooting, maintenance)
• Ownership of Incidents, Service Requests, Problems and Change Requests
• Windows build and deployment tools, such as MDT, Autopilot
• Troubleshooting Outlook, including problems connecting to Exchange/Office 365
• Ensure all equipment; PCs, Laptops, Printers, iPhone, telephones and scanners are maintained in optimum condition

Therefore, they are looking for candidates with the following skills and experience:

• Microsoft active directory knowledge.
• Knowledge of PowerShell scripting language
• Knowledge of Microsoft Windows 10, Windows Server 2012/2016/2019, and Microsoft Office Suite O365.
• An understanding of networking principles as applied to LAN, WAN and VOIP configurations.
• Strong IT troubleshooting skills, in relation to end-user support.

IT Business Support Analyst