IT Desktop Support - Robert Half : Job Details

Desktop Support Analyst (Mac & Windows) - City of London - £35-38k + Excellent Benefits

Robert Half have partnered with a major annual events brand that blends music, film, and technology into one international festival and conference known for showcasing emerging talent and sparking new trends across industries.

About the role

We are looking for someone to join our Technology team as a Desktop Support Engineer.

This is a great opportunity if you have technical acumen and want to join the ever-evolving event convergence team! We are looking for a skilled IT Level 2 Desktop Support professional, Ideally you will have extensive experience in managing and troubleshooting Mac and Windows environments, DNS, DHCP, MS Office packages, Intune, and ITIL / Change Management processes. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work independently and as part of a team.

Our office is located in Shoreditch, East London, and you will be required to be i the office daily.

Role requirements:

• Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting
• Manage and troubleshoot Mac and Windows operating systems and applications.
• Troubleshoot basic DNS and DHCP
• Support and administer Microsoft Office 365 packages
• Utilise Microsoft Intune for end point device management and security
• Follow ITIL best practices for incidents, requests and change management
• Assist with the deployment and maintenance of desktop hardware and software
• Document and track issues using our service desk system (Freshworks)
• Collaborate with other IT team members to resolve complex issues
• Provide training and support to end-users as needed.

What we're looking for:

• Proven experience in a Level 2 desktop support role
• Strong knowledge of Mac and Windows operating systems and troubleshooting
• Confident managing and organising Active directory and its objects
• Experience with DNS and DHCP configuration and management
• Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook)
• Familiarity with ITIL processes and best practices
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience using ServiceDesk ticketing solutions
• Customer-focused attitude with a commitment to providing high-quality support.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.