Description
Robert Half have partnered on an exclusive engagement with an establish public services organisation based in the Peebles area to recruit an IT Support Engineer on a permanent basis. Key Responsibilities:
IT Infrastructure and User Support
- Oversee the management of AD / M365 user accounts for on-site and remote users across multiple locations, ensuring proper access controls and security measures.
- Manage on-site and remote servers, in coordination with external support teams, to ensure optimal performance and security.
- Support desktop, laptop, and mobile devices across the organization, using remote management tools for maintenance, upgrades, and troubleshooting.
- Ensure network infrastructure, including firewalls, switches, and Wi-Fi access points, is secure and efficient, liaising with external support as needed.
- Manage a number of PCs and printers used by patients to access the internet and word processing, these PCs have filtering, and security software installed and are all standalone.
- Manage network printers, including secure printing codes, printers all accessible remotely. Toners are on a remote automatic ordering system. Small number of desktop printers are used by some staff and patients, stocks of toners are kept and maintained.
Cyber Security Management
- Implement and oversee the organization's cyber security strategies, ensuring robust protection against threats.
- Monitor security alerts and respond promptly to potential breaches, managing any investigations and reporting incidents to the Data Protection Officer (DPO).
- Maintain and update security policies, including Data Loss Prevention (DLP) and retention policies within the M365 environment.
- Manage the Security Awareness Program, including enrolment, course management, and phishing simulations.
License and Software Management
- Ensure compliance with all software licensing agreements, including M365, Entra, Exchange, SharePoint, Teams, and other critical software.
- Manage third-party software, such as signature tools, ensuring proper licensing and integration within the IT ecosystem.
- Oversee the purchase, renewal, and compliance of all software licenses.
Telecommunications Management
- Manage all aspects of the organization's telecommunications, including VOIP systems, mobile phones, a number of FTTP connections and leased lines across various sites.
- Liaise with telecom providers to resolve issues, manage contracts, and oversee the installation and maintenance of communication infrastructure.
- Assist in the selection of new telecom providers and technologies, ensuring they meet organizational needs.
Vendor and Budget Management
- Review and sign off on IT-related invoices and quotes, ensuring cost-effective procurement and maintenance of IT resources.
- Manage vendor relationships, particularly with IT support and telecom providers, to ensure service quality and contract compliance.
IT Training and Support
- Provide IT training to staff, ensuring they are equipped to use the organization's technology effectively and securely.
- Manage IT onboarding and offboarding processes, including equipment provision and access configuration for new and departing staff.
Data Management and Compliance
- Oversee the secure destruction of data from decommissioned hardware and ensure responsible disposal of electronic equipment.
- Maintain the Intranet and SharePoint site, managing content and user access to ensure data integrity and compliance.
Person Specification
- Experience in IT management, particularly in cyber security and telecommunications.
- Strong problem-solving skills with the ability to handle complex technical challenges.
- Excellent communication and interpersonal skills, with a focus on clear and effective collaboration.
- Exceptional attention to detail, particularly in managing security and compliance issues.
- A valid driving license and access to own transport for site visits.
- Flexibility to work across multiple sites and adapt to the needs of the organization.
- Proven experience managing M365 in a hybrid environment.
- Hands-on experience with IT infrastructure, including server management, network security, and device management.
Salary/Logistics:
- £30,000 - £35,000 DOE
- Based onsite near West Linton, Peeblesshire
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