IT Field Delivery Engineer - Cerco : Job Details

Role purpose:

• To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement.
• To work efficiently and proactively to deliver IT support services to a wide range of customers.

Key responsibilities:

• To repair, diagnose and replace PC's, laptops, printers, servers, retail equipment and associated peripherals.
• Achieve KPI target of 5 visits/fixes per day
• Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time.
• Be able to provide customer builds and configuration to desk.

Skills and experience:

• Knowledge and experience of PC, laptop, printer and associated peripherals operation
• AV experience
• Good customer service skills
• Security clearance, or willingness to apply required
• UK Driving Licence