IT Field Engineer - Reed : Job Details

• Salary: Up to £45k 
• Location: Spalding (Field & Office based)
• Job Type: Full-time

We are excited to offer a fantastic opportunity for a Support & Service Technician to join a dynamic team. The role is ideal for someone who is eager to provide first-class technical support to a diverse range of businesses, including government, defence, commercial, industrial, healthcare, and educational organisations. The successful candidate must hold a Full UK Driver’s License and be prepared for national travel with occasional overnight stays.

• Provide both remote and field-based technical and service support to end users and installers.
• Investigate and resolve complex issues with hardware, software, and web-based client software.
• Deliver remote systems training as required.
• Recreate and troubleshoot issues using test equipment, including hardware and software.
• Troubleshoot and diagnose issues through detailed analysis of system-generated log files.
• Work closely with development and engineering teams, raising software bug tickets and detailing investigations and findings.

• Experience with technical systems such as electronics, IT, telecoms, or security systems.
• Proactive approach to learning and problem-solving.
• Willingness to travel nationally, including by vehicle, train, or plane, with overnight stays as needed.
• Ability to work independently and as part of a team.
• Polite, patient, outgoing, and strong communication skills.
• Experience in providing customer service.

• Competitive salary with potential for overtime.
• Opportunities for national travel.
• Clear career progression structure within the organisation.
• Be part of a team that motivates and challenges.

To apply for the IT Field Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team.