IT Field Support Technician - In Technology Group Limited : Job Details

Role: IT Field Support Technician Location: LeicesterSalary: £25,000 - £35,000 (DOE)

Are you a motivated and friendly IT professional looking for your next challenge? Join a dynamic IT team as a Field Service Technician and make an impact across the UK! This role, based in Leicester, offers the chance to work in a fast-paced, supportive environment where you'll play a crucial part in IT support and infrastructure setup.

What You'll Do:

• Provide 1st and 2nd line IT support both remotely and on-site.
• Travel to multiple UK sites to set up IT infrastructure for new locations.
• Maintain and troubleshoot hardware, software, and networking equipment at existing sites.
• Collaborate with the helpdesk to resolve support tickets and provide telephone and remote assistance.
• Perform user administration tasks and assist with network support and maintenance.

What We're Looking For:

• Strong communication and customer service skills with the ability to work with individuals at all levels.
• Self-motivation and the ability to prioritize tasks independently.
• Analytical skills to solve technical issues effectively.

Hands-on experience with:

• Microsoft Desktop Operating Systems.
• Basic understanding of Microsoft Server Operating Systems, Active Directory, and domain-based networks.
• Networking fundamentals (LANs, VLANs, Subnets, etc.).
• Helpdesk ticketing systems and common software applications like Microsoft Office.
• Preferred Experience & Skills:
• Previous experience in a similar role (training provided if you're the right candidate!).
• Networking certifications (CompTIA N+, CCENT, CCNA) are a plus, or a willingness to achieve these qualifications.

Ready to take the next step in your IT career? Apply today and be part of a team shaping brighter futures!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.