IT Helpdesk Advisor - Focus Resourcing : Job Details

Our client in Cardiff are looking to recruit a Technical Helpdesk Advisor to join their growing technical support team.This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair or tech support background.

The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.

Location: Due to location candidates will need to have access to own transport.Hours: 37.5 per weekShifts: The role will involve covering shifts on a 24/7 basis - so weekend, evening and night shifts will be included. Evening and night shifts are worked from home. Overtime is paid at x1.5 & x2 and a chance to earn salary uplift with overtime (26-28k take home).

What you'll be doing:

• Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment.
• Where a remote fix is not possible, identify and order parts required by field service engineering team.
• Provide technical support to field service engineers on a broad range of IT equipment.
• Keeping customers informed at all times of progress of work.

What we're looking for:

• Good attitude and communication style when dealing with customers.
• Strong verbal and written communication skills and in particular using the telephone.
• Competent PC user including Microsoft package.
• PC and peripheral equipment (hardware and software) experience.
• Professional, logical, and methodical approach to work.
• Flexible and willing to work outside of business hours.

Salary & Benefits:

• Base salary is £23,810 however overtime & standby takes this to circa 27k.
• Private Medical Insurance.
• Pension scheme.
• 23 days holiday plus bank.
• Free on-site parking.
• Life cover (4 x basic salary).
• Group income protection.
• Working in a bright, modern offices.
• Friendly, outgoing, and supportive team.
• Excellent reward & recognition scheme.
• Discounted gym membership.

This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you!