IT Helpdesk Apprentice - QA : Job Details

Employer description: Heat and Control provide engineering and manufacturing solutions around the world. We are process and product technologists committed to advancing food, pharmaceutical, and other industries with science and imagination.

We are now looking for an eager candidate to join us as an apprentice. 

What’s in it for you: As a member of the IT team, you will gain experience of maintaining and expanding the daily operation of information systems, client, workstations, printing, and communication within our Scotland LAN. Additionally, you will be supporting Scotland end-users in effective optimum utilisation of systems and support other domain administrators around the world.

Interested? Apply Today!

Duties / You will be responsible for: 

• Monitoring and maintaining networked user configurations and reconfiguring as required.
• Monitoring the inhouse helpdesk system and managing calls appropriately.
• Liaising between IT staff and Scotland end users, implementing standardised procedures, principles, projects and access for electronic documentation storage and usage via SharePoint and Sage.
• Developing and implementing training in applications, network operations and remote on Yea-Link system.
• Supervising central office services, including printing and copying facilities.
• Mobile Telephony on a variety of Apple devices.
• Performing Windows desktop operating systems maintenance and support via Microsoft Teams - when required.
• Troubleshooting end-user problems and escalating via Microsoft Teams - if required.

You will need the following skills: 

• Great attention to detail and strong time management skills.
• Ability to working co-operatively and respecting other opinions to achieve team objectives.
• Flexibility in your approach to work and workloads.
• Willingness to respond to training and guidance.
• Self-motivated with a proactive and creative approach to finding solutions and achievement oriented.
• Strong communication skills.

Salary:£20,500 per annum.

Working week:37.5hrs a week. 

Company benefits:

• 33 days of annual leave.
• Following the probationary period, you will have access to a private medical program.
• Early finish on Fridays.
• The company offers a pension scheme with a 9% employer contribution and a 5% employee contribution.

Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!