IT Helpdesk Engineer - FryerMiles Recruitment : Job Details

IT Helpdesk Engineer - Luton- On - Site - £26,000 to £28,000 per year

FryerMiles are delighted to be working with a leading Technology company to assist with their recruitment of a Helpdesk Technical Support Engineer.

The successful candidate will provide enterprise-level technical assistance. This role will be a full-time position based out of their Luton office.

Specific responsibilities include:

• Technical support to customers via phone, email, or in person
• Troubleshoot and resolve issues related to operating systems, software and hardware including desktops, monitors, printers, routers, firewalls and access points.
• Assist with setting up and configuring computer systems
• Provide hardware support and installations covering PC's.
• Escalate tickets to 2 nd /3 rd Line support.

Experience/Qualification:

• Proven experience in a customer facing role
• ITIL
• HyperV/ VMWare
• Hardware and Software
• Microsoft 365
• Ability to write reports and technical documents
• Certifications or a Technical qualification in IT
• Windows 10/11
• IT Glue
• Cisco
• SharePoint, Teams and Intune
• Background of working for an MSP

IT Helpdesk Engineer - Luton - On - Site - £26,000 to £28,000 per year