IT Helpdesk Manager - Hott Source Limited : Job Details

IT Helpdesk Manager – Potters Bar, UK  Position: IT Helpdesk ManagerLocation: Potters Bar, HertfordshireSalary: £50,000 - £60,000 DOE + Excellent Benefits  Well renowned in the UK as a national IT Service Provider, this smaller business is expanding rapidly. They need an experienced Helpdesk Manager to support further growth, ensuring their engineers are working effectively and business processes are followed.  If you have undertaken a Helpdesk Manager role previously, you will be aware this position offers a whole lot of important and exciting responsibilities including: key stakeholder rapport building, re-structuring of service desk/business processes, technical staff management and training, driving performance and motivation, ticket delegation and incident management, and ultimately, leading by example in helping to drive the business further forward.  The team will be yours to manage how you see fit. They want somebody to come in and solidify processes, ticket workflows, maintain ISO accreditation, and provide reports to management. Alongside your operational and team management responsibilities, this position will occasionally involve backing up the team when required on tickets or projects.    Experience they are looking for:Managerial

• Technical team management/training/hiring/motivation/appraisal
• Coordination and implementation of new technologies
• Escalation point for issues and delegation of tasks amongst team
• Process evaluation and improvement
• Maintaining ISO27001 accreditation
• Generating workflows and reports on service desk activity
• Ensuring end-user satisfaction levels remain high

Technical

• ConnectWise products (highly beneficial)
• Microsoft 365, Teams, SharePoint, Entra ID
• Azure
• Networking

 Benefits include:

• Mature environment with no micro-management. You run things how best you see fit. They understand you are the expert!
• Paid IT Vendor Certifications (predominantly Microsoft)
• Mental Health days
• Private Medical cover
• Store discounts, free cinema tickets, phone insurance etc.

    IT, Helpdesk Manager, Service Desk Manager, IT Manager, Support Manager, Team Lead, Ticketing System, ConnectWise, Microsoft, Azure, ISO27001, MSP