IT Helpdesk Support Apprentice - QA : Job Details

Employer description: V.Group provides a full range of ship management and marine support services to the commercial shipping, cruise, energy, and defence industries around the world. After 40 years, both our network and our services continue to grow, making us the global leader in ship management and marine services.

V.Group has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. 

Overview: We are looking an IT Helpdesk Support Apprentice to provide a high level of support for the systems within the Group, communicating with colleagues on all levels.

Duties will include:

• Providing 1st level support for all VGroup Business Systems, these include in house applications and off the shelf applications used by VGroup. 
• Provide telephone and remote support to Global offices and vessels ,maintaining a professional manner when dealing with users and peers. 
• Attending Vessels and offices to provide IT support. 
• Working with the Service Desk system to update users during the lifecycle of the request and resolve or escalate as required.
• Supporting all aspects of hardware used within the Group.
• Enforcing the IT security policy and procedures.
• Active Directory / User Administration. 

Desirable skills:

• Good interpersonal skills and the ability to interact with all levels of colleagues in person and on the phone.
• Good communication skills are essential. 
• Must be able to communicate in English both orally and via email/teams. 
• Knowledge of Desktops and Laptops and if any server exposure
• Windows 10 Operating system or any server Operating systems
• Microsoft O365 applications
• Any scripting / coding software
• Networking/ Database / Security

Working week:Monday - Friday, 9am - 5:30pm, 37.5hrs a week. 

Salary:£17,500 per annum. 

Benefits:

• Private Healthcare
• Ride2work scheme
• Pension

Future Career Prospects:V. Group can offer you significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.  If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!