IT Helpdesk & Systems Support - Hire Ground Ltd : Job Details

IT Helpdesk & Systems Support - £17.94 per hour.

IT Helpdesk & Systems Support - Tech magician wanted!

Are you the go-to person when tech goes haywire? Do you dream in Microsoft 365 and have a love-hate relationship with printers? If so, we need you!

The temp role is office based, at a top University near Liverpool Street tube. Working 8.30am to 5pm. 37.5 hours per week. Could go permanent.

What You’ll Be Doing:

Helpdesk & User Support:

• Be the first line of defence for staff and students—solving IT mysteries.
• Fixing tech hiccups and making their digital lives easier.
• Handle software, hardware, and IT requests like a pro.
• Offer 1:1 training on Microsoft 365, SharePoint, OneDrive, and VLE.
• Keep the AV systems in check
• because presentations shouldn’t start with "Can everyone hear me?"
• Create user guides and FAQs that even non-techies can understand.

System Management & Maintenance:

• Manage user accounts and permissions.
• Using (On-Prem AD & Azure AD—because security matters!).
• Keep the Microsoft 365 universe running smoothly (SharePoint, Teams).
• Monitor backups, security alerts and fix things before they break.
• Ensure networks, Wi-Fi, and servers don’t take surprise vacations.
• Help with disaster recovery planning.

IT Equipment & Asset Management:

• Set up and maintain laptops, PCs, mobiles & peripherals like a gadget guru.
• Diagnose and fix hardware/software gremlins.
• Keep track of IT assets (so laptops don’t mysteriously disappear).
• Ensure the printer fleet stays operational.

Collaboration & The Extra Mile:

• Cover for teammates when needed—because IT never sleeps.
• Represent team in IT meetings (sometimes they come with biscuits).
• Provide emergency out-of-hours support for major IT meltdowns.
• Support centre applications.
• Use Office 365, Brightspace VLE, CMIS & Adobe Creative Cloud.

Occasionally work outside normal hours for meetings, deadlines, or when the Wi-Fi decides to have a tantrum.