IT Helpdesk Technician Apprentice - QA : Job Details

Employer Description:

Datasystems (Midlands) Limited are an IT Managed Service Provider (MSP) based in Cannock, Staffordshire, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services.

We are a forward-thinking company with a growth mindset, seeking an apprentice to join the team in providing excellent IT remote support to our clients.

Vacancy Description:

We are seeking an Apprentice IT Helpdesk Technician to join our growing team in Cannock.

Our organisation is looking for a strong, independent, and reliable individual to join our IT Support team. The successful candidate will be required to work both independently and as part of a team to provide proactive support for our clients.

The Helpdesk Technician handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly, and the Client is informed of what to expect every step of the way.

Providing first line support to users of desktop and laptop PCs.

Main Responsibilities:

• Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket whilst being friendly, quick and helpful to clients.
• Use our Ticketing System to work on and resolve helpdesk Tickets & Service Requests and escalate to senior helpdesk engineer if required
• Monitor background systems to ensure client devices, servers and networks are working correctly and secure.
• Liaise with third party suppliers, working between them and the client to troubleshoot and resolve issues.
• Maintain up-to-date documentation of any changes, logins or other critical information. Review Remote Monitoring & Management (RMM) dashboard and apply remediation actions as indicated by our Processes.
• Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.

Desirable Skills:

• Some previous experience in an IT Helpdesk Support role Desirable.
• Some knowledge of Microsoft 365. Microsoft Operation Systems (windows 10/11) MacOS.

Personal Qualities:

• A love of (and ability to) Solve Problems & Challenges.
• Great Communications skills.
• Hard working and a strong passion for IT.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website

Company Benefits:

• Company pension
• On-site parking
• Free Tea & Coffee
• Progression Opportunities. 

Future Prospects:

• On completion of apprenticeship; possible offer of full-time role with company, and opportunity to progress onto further qualifications

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!