IT Helpdesk Technician - The Guardian : Job Details

IT Helpdesk Technician

Location: Cambridge

Salary: £27,939 - £33,733 per annum (Depending on experience and qualifications)

The School is one of the country’s leading independent co-educational day schools for children aged 3-18, who attend their Pelican, Prep or Upper. 

Their aim is to be a leading employer of choice. This means they strive to be a school where staff say they are proud and excited to work, and feel valued, respected and motivated.

They are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. They want their staff to feel engaged and purposeful so that they, in turn, help pupils to be happy and successful.

The Role

The IT Helpdesk Technician role is a technical position within the IT department, acting as the main point of contact for daily technical enquiries. Collaborating with another IT Helpdesk Technician, this role will offer diverse support across all three school sites. Additionally, this role involves assisting senior team members with various technical projects. As a member of the support staff, the IT Helpdesk Technician’s ultimate line manager will be the Bursar, however day to day responsibility will be to the IT Operations Manager.

Key Responsibilities

• Deliver outstanding customer-focused support to a diverse and dynamic user community
• Install, upgrade, configure and support Microsoft platforms using tools like Intune
• Provide hardware and software assistance for desktop and laptop computers, as well as printers, photocopiers and telephones
• Troubleshoot, diagnose and resolve issues related to IT equipment and network infrastructure, including user errors and hardware/software faults
• Take proactive measures to prevent common, recurring or foreseeable issues
• Manage user accounts, passwords and security permissions through Active Directory
• Support audio-visual equipment, including display screens and auditorium projectors
• Create and maintain documentation such as guides, procedural documents, reports and asset registers
• Perform administrative tasks and other functions to ensure the smooth operation of the IT department
• Promote and safeguard the welfare of children and young persons for whom you are responsible and with whom you come into contact

Skills and Qualifications

• Good general level of education with GCSE level qualifications in English and Maths
• Experience in similar IT Helpdesk environments
• Ability to prioritise tasks daily
• Ability and willingness to learn new skills and roles
• Excellent problem solving skills and initiative
• A strong knowledge of PC hardware, Windows platform and application support
• Knowledge of audio-visual equipment
• Good communication, organisational and interpersonal skills
• Empathy for pupils, staff and the community
• Flexibility and adaptability
• The ability to work collaboratively and supportively with colleagues within school
• The ability to work both independently and as part of a team

Benefits

• Pension scheme with employer contributions of 13.75%
• Death in service of 3 x salary
• Free lunch in term time
• Free onsite parking
• Cycle to work scheme

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.

The School is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post including references from previous employers, a Disclosure and Barring Service check at the enhanced level, as well as eligibility to work in the UK (in compliance with UK immigration regulations).All work carried out at the School on a regular basis amounts to regulated activity.  This role is also exempt from the Rehabilitation of Offenders Act 1974.

Safeguarding and promoting the welfare of children is everyone's responsibility. The School is committed to acting in the best interests of the child so as to safeguard and promote the welfare of children and young people. The School requires everyone who comes into contact with children and their families to share this commitment. Interviews will be conducted in person, and they will explore candidates’ suitability to work with children.