IT Helpesk Apprentice - QA : Job Details

Employer description: Our team of professional IT and business experts, most of whom have been with the company for many years, are focussed on providing our customers with exemplary levels of service.We work with the best-in-class partners, using proven technology to continuously innovate and challenge how best to use technology as an enabler to drive real business change.

With our attention to detail, we offer our customers the whole life cycle – from consultancy implementation to support services.

Overview:We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. 

Main role / Responsibilities [will include but not be limited to]: 

• Handling incoming phone calls and gathering required information 
• Responding to incoming emails and prioritising incidents 
• Proactively logging alerts from our monitoring systems 
• Dealing with IT problems and incidents for a variety of customers and technologies 

Desirable skills: 

• A strong interest in IT and technology 
• Good inter-personal skills 
• Customer service skills 
• Great written and verbal English skills

Personal qualities: 

• Team player with ability to work independently
• Motivated
• Flexible attitude
• Honest and hard-working

Drive -- due to location, not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. 

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Working week:37.5 hours per week: Shift based: Start time varies from 7:30am - 11:30am. Finish time varies too.Monday to Friday. 

Benefits:

• 25 days holiday / annual leave
• Free lunch/tea/coffee/fruit every day
• On-site parking
• Company events
• Health/medical insurance
• Career progression
• Professional training
• Business casual dress
• Breakout area with pool table
• Life insurance
• Company Pension

Future prospects: There is the potential to progress through all aspects of the Service Desk or into other areas of the business including (but not limited to): Network Engineer, Infrastructure Engineer, Cloud Engineer, Project Coordinator and Pre-sales Consultant.

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!