IT Onsite Engineer - Proactive Appointments : Job Details

IT Onsite Engineer - Perm - York

Salary: £25,000 - £30,000 pa

Location: York fully on site

Our client is looking for a motivated support engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but their key focus is some one who loves IT and has a desire to start and grow their career. 

This role would suit a self-motivated, energetic, customer minded individual who embraces virtual team working and collaboration.

Effective communication and creative problem-solving skills are key, as is the ability to multi-task; prioritise efficiently to meet changes in demand and thrive in a busy working environment. The successful candidate will possess the necessary confidence to excel at working on their own   providing onsite support at one of our key customer locations, evidencing the ability to communicate technical information in a clear and understandable manner to non-technical end users.

*SC clearance is also a requirement of this role so, if not already in in place, the successful candidate will have to pass the criteria for SC Clearance, in order to continue in role.

IT Onsite Engineer - Key Responsibilities

• Provide end user support via remote technologies and telephone support.
• Technical support for all endpoints - desktops; laptops and mobile devices.
• Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation as and when necessary.
• Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible.
• Work to ensure all activities are logged and the tickets owned/progressed through their lifecycle to a prompt resolution and agreed customer closure,
• Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents.
• Create and maintain support documentation and knowledgebase articles.
• Cultivate and foster partnerships and positive working relationships with the customer; customer 3rd Parties and Fordway colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times.
• Work with internal and external resources to facilitate the prompt resolution of issues.

IT Onsite Engineer - Skills Required

• *SC clearance is also a requirment of this roleso, if not already in place, the successfull candidate will have to pass the criteria for SC Clearance, in order to continue in the role.
• Full driving license (and own vehicle) is essential.
• At least one years’ experience in a similar role, remote and onsite support
• A good level of understanding of Microsoft Cloud services and what services they provide
• Certification in ITIL 4 Foundation
• Microsoft Certifications, desirable not essential
• Microsoft Windows Desktop/Server Operating System
• Microsoft 365 product suite
• Microsoft Azure Active Directory
• Microsoft Endpoint Manager

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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