IT Operations Manager - Cardiff - Circle Recruitment : Job Details

IT Operations Manager

IT Operations Manager with strong experience in managing IT teams, especially in IT service management is required by a leading company in central Cardiff. A brand new role, to take overall ownership of the IT team, sitting above a line management team that's already in place. It is very much a hands-on role and initially, you will be expected to be in the office to build relationships the majority of the time.

The successful candidate will deliver and manage the day-to-day IT operations of the company, be involved in IT strategy, maintain high standards of IT service delivery, and safeguard their IT infrastructure. The team that you will oversee is around 15, with a mix of IT security, IT infrastructure, and IT service desk professionals. IT will look after all their managers and team in Security, Service Delivery and Service desk - supporting the overall IT strategy.

Experience Required:

• Experience in a similar senior IT role i.e. IT Operations Manager / Head of IT / Head of IT Services
• Proven experience in managing an IT team in ideally IT Service management and IT infrastructure
• Ability to manage cross-functional IT teams and develop those teams
• Excellent understanding of IT service management, infrastructure, and operations management.
• Be able to improve IT teams.

The role

• Manage and mentor the team of IT professionals, including all their managers and team in Security, Service Delivery and Service desk - supporting the overall IT strategy.
• Oversee and ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices in the UK.
• Oversee the delivery of IT services within a Microsoft & ITIL environment, ensuring they meet business needs and comply with established SLAs.
• Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business.
• Collaborate with senior management, including people at the Director level and other stakeholders to understand and address urgent IT needs, to develop a robust IT strategy moving forward.
• Execute and oversee the IT strategy in alignment with the company goals, ensuring effective and timely delivery of IT projects in a Microsoft cloud environment.

My client wants to pay a starting salary between £50,000 - £62,000 + Excellent Benefits.

To apply, send your CV to matthew.leach @ circlerecruitment.com

Keywords: Head of IT / Head of IT Infrastructure / Head of IT Services / Azure / IT Security / Microsoft / Cardiff

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