IT Operations Manager - Context Recruitment Limited : Job Details

Operations Manager - Managed Services

A highly profitable, and well-regarded Managed Services Provider are looking for a Senior Operations Manager to join the team and will act as a line manager for several technical teams, such as their NOC, Core, Service Desk and Network Architecture teams.

This business is looking for an operationally focused individual who can take ownership, and responsibility for the day to day efficiency of the business including the implementation of new processes and SLA/KPI management to contribute to the continued growth.

Key Responsibilities:

• Oversee the management of the Network Operations Center (NOC), Core Networking, Service Desk, and Network Architecture teams.
• Ensure seamless operational performance and service delivery.
• Develop and implement operational strategies to enhance efficiency and productivity.
• Monitor and manage operational budgets and resources.
• Foster a culture of continuous improvement and high performance.
• Collaborate with senior leadership to align operational goals with business objectives.

Ideal Candidate:

• Proven experience in an Operational Management role within a Network Provider, ISP, or MSP.
• Strong leadership and team management skills.
• Excellent understanding of NOC, Service Desk, and Network Architecture operations.
• Ability to develop and implement effective operational strategies.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Paying between 75-90k, depending on experience + car allowance.

Hybrid based - 3 days per week in Birmingham.

Must be eligible to work in the UK.