IT Operations Manager - INTEC SELECT LIMITED : Job Details

IT Operations Manager – IIR35 £550PD – 6 months A highly reputable public sector corporation is hiring an IT operations manager responsible for the daily operations and oversight of the IT service delivery / cloud / on-premise infrastructure within a multi-million corporation. You will be responsible for managing a small team, covering multiple specialisms within Ops (Data, Cloud, Security, Virtualisation, Storage, and Back-Up). Initially, the role will be 50% technical and 50% managerial but will evolve into a less technical as the team grows. This contract opportunity requires weekly office presence and is paying up to £550PD Inside IR 35 for a 6 month project.To be considered for this role, you must have demonstrated proven experience within service desk/desktop/infrastructure support and be able to provide incident management, strategy, governance, capacity planning and resourcing for a medium sized corporation who have several internal project on going (cloud migrations, zero trust network, data warehouse platform, cyber upgrade etc.) – any exposure to the Public Sector (council or borough) would be highly advantageous. Core responsibilities:

• Operational responsibility for the whole IT infrastructure at Head Office and portfolio marketing suites, ensuring a high level of customer service is maintained whilst delivering a smooth and timely support experience.
• Assist the Head of IT in the budget process and creation of various management reports
• Management and development of various processes, including third-party cyber security risk and IT risk management (conducting meetings with the broader business, maintaining the risk register etc.)
• Identify and take action to mitigate risk, ensuring adequate controls.
• Develop and improve infrastructure (inc network design), services, policies, procedures and processes

Essential:

• Local government or public sector experience is a must have.
• Equivalent to 10+ years’ experience of service desk/desktop or specialised IT Operational support experience or similar role
• Technical knowledge of operational infrastructure (Azure/AWS, Virtual Data Centre), devices (laptops/ virtual desktops) and other systems used (Windows 10, server 2016-19, Azure AD+hosting, Intune, Office 365 suite inc Teams, Defender, AOVPN and SharePoint)
• Understanding of cyber security, GDPR and privacy best practices
• Experience managing a service delivery function
• Experience in the running incident, request and change management
• ITIL, Microsoft, and VMware qualifications are desirable

IT Operations Manager – IIR35 £550PD – 6 months