IT Project Engineer - The Work Shop : Job Details

IT Project Engineer - Ringwood - £36,000 - £40,000 DOE.

Are you looking for an exciting opportunity to join a well-established and rapidly growing IT Solutions company? Our client is looking for an IT Project Engineer to join their team in Ringwood.

As IT Project Engineer you will be responsible for delivering dynamic and reactive single day projects, configuring, and installing network hardware, configuring new users, delivering MS365 solutions and overseeing data migrations.

The ideal candidate will have experience in a broad range of technologies, both in the cloud and on premise, covering core services like cabling, networking, (VLANs), MS365, ERP and will have experience of rapid deployment and agile approaches. You must be highly motivated, with a desire to gain exposure to the very latest in business enabling technologies.

This role is based in Ringwood but you will be required to attend sites as required to address customer needs and agreed service levels.

Roles and Responsibilities:

• Delivering single day projects and providing support on escalated tickets from the support desk.
• Managing your schedule day to day to ensure project deadlines are met while continuing to assist with service requests and act as a point of escalation for the support desk.
• Managing the life cycle of a project to ensure that the customer receives an excellent experience.
• Attending site to resolve reported issues, install hardware and appropriate cabling.
• Providing advanced support in networking, infrastructure and Wi-Fi.
• Escalation of cases when required.
• Updating of all support case information as required on a timely basis.
• Updating all support, project and customer documentation where required.
• Assisting with administrative duties where required.

Required Knowledge and Experience

• Excellent interpersonal skills.
• Organised and self-motivated.
• An ability to communicate effectively at all levels within an organisation.
• Excellent time management skills with the ability to manage competing demands on their time.
• The ability to influence others, set expectations and plan and co-ordinate their own projects.
• A strong understanding of network technologies and the fundamentals of networking.
• Technical expertise in the full stack of Microsoft Technologies (Windows 10, Intune MDM, Active Directory, Azure, Security, MS365, etc).
• High level and low level solution design and implementation.
• Draytek (or similar) Unified Treat Management Systems and Firewalls.
• UniFi (or similar) Wireless access points, network switches.
• In depth understanding of network protocols, routing, subnets and VLANs.

Experience (Desired but not essential):

• AnyDesk/Pulseway/Automate - remote support tools.
• Professional qualifications CISCO, Microsoft etc
• Active Directory, Microsoft Entra
• Office 365 migration experience

Salary and Benefits

• Salary: £36k-£40k per year (Depending on Experience).
• Core Hours Monday to Thursday 9.00am to 5.30pm and Friday 9.00am to 5.00pm.
• On-site parking.
• Company Pension scheme.
• Company- wide Bonus Schemes.
• Use of company vehicle where appropriate
• Staff chill space with dart board, sofa, TV, games & refrigerator.
• Staff social events.