IT Service Continuity Manager - Appcast Enterprise : Job Details

Description

IT Service Continuity Manager

Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission.

Inspired to make a difference, we are committed to solving the world’s toughest problems.

Passionate about customer success by being determined to understand and respond to our customers’ needs as if they were our own.

United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate.

Because of a key strategic development and a new exciting business opportunity, we have a requirement for a security-cleared IT Service Continuity Manager based in the UK working at our Farnborough site and remotely.

Leidos has more than 30 years’ experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt.

Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations.

Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. We’re a passionate team and are committed to developing and growing our staff.

Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers.

WHAT WILL YOU BE DOING?

The Leidos IT Service Continuity Manager is part of the Service Management Team, which provides consistent & efficient Service Continuity and Disaster Recovery documentation support and guidance to Leidos and Leidos customers. Working collaboratively with other parts of the wider Leidos UK and Leidos Corporate BCMS teams to ensure consistency in Policies and Standards.

The primary objective of the Leidos IT Service Continuity Manager is to use the Leidos SCDR / BCDR / ITSCM documentation to create SC and DR response plans for the services that are user-centric. Responsible for the delivery of cost-effective documentation which complies with the customer’s requirements, meets mission needs and which can be fully integrated with the customer’s service eco-system and aligned with Leidos BCMS.

You will have experience in delivering SCDR response plans and document management. Good understanding of enterprise IT technologies and infrastructure components. Highly experienced and qualified in service management frameworks (ITIL) and their practical implementation. Experienced in large-scale outsourcing bid responses, particularly government model contract is desirable.

Due to the nature of this position, we require you to be eligible to achieve DV clearance.

The Leidos Service Continuity Manager must have:

* Expert knowledge of Business Continuity Institute Standards ISO22301, with working knowledge of other related ISOs

* Experience of service continuity and or disaster recovery project management, delivery, testing, improvement and governance

* Developing and delivering Service / Business Continuity documentation and support, often across multiple Service Programmes, con-currently

* Transitioning SCDR / BCDR documentation to the Programme Support team for in-life management

* A detailed knowledge of service delivery concepts and techniques, understanding of SecDevOps function and agile development methodologies

* A strong operational understanding of service supply chains

* The ability to write coherent, concise, and readable technical documentation

* Strong stakeholder management and interpersonal skills, interfacing/presenting to director level

* Experience of driving through service improvement activities

* Providing input to the pre-sales process to facilitate submission of high-quality, achievable proposals

* Experience of developing service-based process and procedures in a commercial environment interoperate with SCDR and ITIL frameworks

* Understanding of how technology, process, tools and people combine together to provide effective customer focused solutions

* Experience in selecting and applying service management principles, policies and techniques in client operational environments.

* The ability to work under pressure and to deadlines; with a flexible and pragmatic approach

* Experience of working in a matrix management environment

* Excellent written and verbal communication skills including presenting

* Client relationship management - Build effective relationships with client team at all levels

* Ability to grasp complex technical information quickly, assimilate and explain to non-technical audiences

* Experience of the development of complex IT services including customer liaison management

* Experience and knowledge of financial management, cost centre control and project planning and delivery

* Experience of developing Recovery Time Objectives / Recovery Point Objectives, integrating with SLAs and operational procedures in a commercial environment

* Good strategic planning and organisational skills

Excellent leadership and people management skills - Good team builder and leader

WHO DO WE NEED?

The Leidos Service Continuity Manager will be responsible for:

Service Continuity

* Develop SCDR documentation and processes required for each programme aligned to ISO22301, awareness of 20000- SM, 31000-Risk, 27001/2-Security, 9001-QMS, 44001-Collaboration. Aligned to ITIL processes and Service provision, tailoring as required.

* All aspects of service / business continuity, disaster recovery, ITSCM, creating service models and implementation plan creation for programmes

* Collaborate with Solution Manager and Chief Engineer to develop service continuity and resilient solutions

* Complete Business / Service Impact Analysis (BIA/ SIA) – manage risks / threats accordingly via programme and create supporting response documentation

* Evaluating and managing these service risks, dependencies and issues appropriately through the gated delivery lifecycle

* Collaborate with Programme or Project Management to lead on SCDR elements of delivery to enable the transition the service into live production.