IT Service Desk Analyst - Picture More : Job Details

IT Service Desk Analyst

Permanent role paying £45k - £50k

Hybrid working - 3 days office / 2 working from home

Are you a Service Desk Analyst with law firm experience looking for a new role?

In this challenging but rewarding position at a global law firm in the city, you will be providing a high level of 1st line support to end users predominantly over the phone and via email. If you enjoy a fast-paced and collaborative environment, then this position could be for you!

Your responsibilities:

Being the first point of contact for all IT-related support and providing remote technical support for computer applications and hardware.

• 1st line support service desk support
• Legal specific applications e.g. iManage, Filesite, Worksite, Netdocs
• Office 365
• Windows 10
• Active Directory
• Exchange
• Hardware

Your skills:

• You must have experience of working as an IT Support Analyst at a law firm
• You must have experience using/supporting legal specific applications and document management systems
• Excellent communication skills and a good understanding of working in a high pressured environment

If this sounds of interest, hit APPLY now!