IT Service Desk Analyst - Lorien : Job Details

IT Support Analyst - 3-month contract - £168 per day Inside IR35 - Edinburgh/Glasgow

Lorien's leading Public Sector client are looking to add an IT Support Analyst (1st line) to the team on an initial 3 month contract with a possible 3 month extension.

The role is 2x per week on site in either their Edinburgh or Glasgow offices.

1st line services supported and included in this role:

• Office 365 application support
• MS Exchange Online support
• Creation of MS Teams accounts
• OneDrive support
• BitLocker encryption recovery
• Active Directory (SCOTS) account administration
• BlackBerry, Android and iOS support
• Cloud based technologies support
• Equitrac Secure Printing PIN support

Essential skill set:

• Excellent organisational skills
• Experience of working with an IT Service Desk or similar ITIL support role
• Experience of incident management and working with relevant ITSM tools.
• Experience of troubleshooting Microsoft based operating systems with emphasis on Office 365 apps.
• Experience of supporting Android and iOS devices
• Experience of supporting Bitlocker encryption
• Experience of Active Directory - Users accounts and Groups

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.