IT Service Desk Analyst - Bristow Holland : Job Details

A dynamic organisation in Ipswich is seeking a skilled IT Service Desk Analyst to join their fast-paced and collaborative team.

As an IT Service Desk Analyst, you will be the first point of contact for all IT-related issues, supporting a diverse user base. You'll be responsible for diagnosing and resolving technical issues efficiently while maintaining a high standard of customer service. This is an excellent opportunity to grow your career in IT within a supportive and innovative environment.

Responsibilities:

• Provide 1st line IT support to internal users, troubleshooting hardware, software, and network-related issues.
• Manage and maintain user accounts, permissions, and security groups in Active Directory.
• Administer and support Office 365 applications, including Teams, SharePoint, and Exchange Online.
• Log, prioritise, and resolve incidents and service requests through the ticketing system in line with SLAs.
• Escalate more complex issues to 2nd or 3rd line support teams where necessary.
• Create and maintain documentation in the knowledge base to improve team efficiency.
• Assist with user onboarding, including hardware setup and software configuration.

Key Skills:

• Experience in a 1st line IT support role or similar position.
• Strong knowledge of Office 365 and Active Directory.
• Excellent troubleshooting and problem-solving skills.
• A customer-focused approach with strong communication and interpersonal skills.
• Ability to prioritise tasks and work effectively under pressure.
• A proactive mindset with a willingness to learn and adapt to new technologies.