IT Service Desk Analyst - Pure Resourcing Solutions : Job Details

IT Service Desk AnalystA fantastic opportunity for a passionate IT Service Desk Analyst to join a dynamic team based in Ipswich.As the IT Service Desk Analyst, you will be responsible for providing technical assistance, troubleshooting and resolving IT issues for users across multiple sites.This is a hybrid role, where you will be required to work onsite in Ipswich 3 days per week.Key Responsibilities: 

• Provide first line and second-line technical support for hardware and software issues via phone, email, or in person
• Diagnose and troubleshoot technical problems and implement effective solutions
• Build, deploy, and configure hardware and software for new users
• Assist off-site users and remote offices with technical support
• Conduct hardware maintenance and software support

Requirements: 

• Proven experience in IT support within a Microsoft environment, including Office 365 and Active Directory
• Knowledge of hardware components and network configurations
• Strong communication skills with a customer-focused approach
• IT certifications (e.g., Microsoft, ITIL) are a plus

If you are interested in this position and would like to find out more, please get in touch today!