IT Service Desk Apprentice - QA : Job Details

Employer description:

Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients.  If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh.

This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your SCQF Level 8 Digital Technologies in IT Support. If this sounds like you, apply below!

Responsibilities:

• Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets
• Provide first contact resolution through troubleshooting
• Contribute to the team’s continual service improvement objectives by identifying repeat incidents and highlighting potential process improvements
• Complete user access requests, software installs and local hardware requests
• Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team

Required skills:

• Professional and courteous telephone manner
• Willingness to work flexible hours / shifts
• Able to learn new technologies and work in a technical environment
• Able to follow set processes and procedures and highlight potential improvements
• Understanding of Microsoft products

Salary:

£19,000 per annum, increasing to £26,000 once apprenticeship is completed

Working hours:

Initially you will start working on a 8 hour shift pattern starting anywhere between 8am – 2pm, Monday to Friday

Benefits:

• Mentoring scheme throughout apprenticeship
• Luxury office space based in the centre of Edinburgh
• Mental health awareness benefits
• Track record of taking on over 50 apprentices within service desk

Future prospects:

With Computershare your further career development is vital. Our internal development program provides you with pathways into roles such as Application Support, Software Development, IT Security and many more.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!