IT Service Desk Engineer - FPSG Connect : Job Details

Overview

Ref: 105740

Service Desk Engineer / Contract / 3 months / Inside IR35

The role requires handling a wide range of IT issues, requests, and tasks from Level 1 to Level 3, while collaborating with other IT teams when necessary.

Role Responsibilities

Responsibilities will include:

• Responding to and resolve Level 1 and Level 2 possibly Level 3 support issues, requests, and tasks
• Providing troubleshooting and support for hardware and software, including but not restricted to Microsoft, Windows 10/11, Office 365, and HP/Lenovo hardware
• Printer support and maintenance
• AV Meeting room support, ensuring smooth operation of audiovisual equipment for meetings
• Maintaining a high level of customer satisfaction by focusing on timely and effective solutions

Person Specification

You will have the following skills:

• Strong technical understanding of ITSM, Windows 10/11, Office 365, and common IT infrastructure
• Knowledge and hands-on experience with HP/Lenovo hardware and printers
• Excellent attention to detail and a strong focus on customer service
• Ability to work as a self-starter, showing initiative and ownership over tasks

Next Steps

Apply by contacting Ciaran Ahern, or

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process