IT Service Desk Manager - Hybrid - Robert Walters : Job Details

The ideal candidate for the Service Desk Manager position brings a wealth of experience in support services and stakeholder engagement. You are proficient in using a service desk ITSM system and have previously worked to a 2nd line level, demonstrating your tech-savvy nature. You will have strong presentation skills allowing you to communicate effectively, while your ability to motivate performance and lead high-performance teams showcases your leadership qualities. You will be adaptable to learning new technologies as well as legacy systems and contribute to the ongoing program of systems deployment to sites worldwide. With experience in supplier, IT operations and IT management, you understand the importance of maintaining efficient systems and getting value for money. Your knowledge of networks, Microsoft 365 suite, virtualization and excellent problem-solving skills make you a valuable asset to the team.

Service Desk Manager (Hybrid Role)

Salary: up to £45k

Location: Wythenshawe

An exciting opportunity has arisen for a Service Desk Manager, offering the flexibility of working from home and on-site. This role is perfect for someone who thrives in a fast-paced environment and is passionate about leading high-performance teams. The successful candidate will be responsible for managing a team of service desk analysts, ensuring customer satisfaction and maintaining efficient IT operations. With an attractive salary of £40k and based in Wythenshawe, this role offers the chance to develop your skills within an international company that is a leader in their industry.

What you'll do:

As the Service Desk Manager, you will play a crucial role in managing a team of service desk analysts. Your day-to-day responsibilities will include ensuring customer satisfaction by solving problems efficiently and maintaining smooth IT operations. You will also be expected to engage with stakeholders effectively and utilise tools such as ServiceNow and Jira. Your leadership skills will be put to good use as you develop and motivate your team to perform at their best. Alongside this you will be expected to be hands on up to a 2nd line level.

• Manage a team of service desk analysts.
• Ensure customer satisfaction through effective problem management.
• Maintain efficient IT operations within the organisation.
• Develop and motivate the team to perform at their best.
• Engage with stakeholders effectively.

What you bring:

The ideal candidate for the Service Desk Manager position brings a wealth of experience in support services and stakeholder engagement. You are proficient in using a service desk ITSM system and have previously worked to a 2nd line level, demonstrating your tech-savvy nature. You will ve strong presentation skills allowing you to communicate effectively, while your ability to motivate performance and lead high-performance teams showcases your leadership qualities. You will be adaptable to learning new technologies as well as legacy systems and contribute to the ongoing program of systems deployment to sites worldwide. With experience in supplier, IT operations and IT management, you understand the importance of maintaining efficient systems and getting value for money. Your knowledge of networks, Microsoft 365 suite, virtualization and excellent problem-solving skills make you a valuable asset to the team.

What sets this company apart:

Our client is an international company that is a leader in their industry. They are committed to creating an inclusive work environment where everyone feels valued and supported. They believe in nurturing talent and providing opportunities for skill development, making it an ideal place for those who want to grow their career. Their hybrid working model offers flexibility, allowing employees to maintain a healthy work-life balance.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates