IT Supplier Manager - National Trust : Job Details

We're currently recruiting for an IT Supplier Manager to join our IT Supplier Management and ITAM team. 

This is the perfect opportunity for a proactive and customer focussed individual, who enjoys working with their colleagues and third parties. You’d be ensuring that the Trust’s third-party IT suppliers and partners continually provide value and enable our wider cause. 

We’re looking for someone who has worked within a busy and sometimes challenging environment and subsequently has the right skills to work as part of a wider IT Operations team, and related Service Delivery areas and stakeholders.

You’ll be joining a team of 8, made up of motivated and supportive IT Supplier Managers, IT Asset Managers and IT Operations Officer, who really want to drive forward the maturity and efficiency around both functions in line with the needs of the Trust. We have some great tools at our disposal, and strong relationships to nurture and develop.

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. 

You’ll be part of the IT Supplier Management function who are part of the larger IT team. 

We’ll be looking for someone to work within IT Operations but also collaborate closely and build up strong relationships with your allocated third-party suppliers and partners, whilst engaging when relevant with internal teams. 

You’ll be responsible for holding frequent supplier review meetings with supplier representatives and key stakeholders and reporting on key metrics e.g. Service SLAs, Service Improvements in line with the Supplier Management Framework.

You will report on key metrics and demonstrate where suppliers are/aren’t providing NT with maximum benefit from our procured products and services, participate in the procurement activity led by our IT Commercial team for new suppliers, including taking these through and championing the NT Supplier Onboarding Process.

You’ll also manage the IT Operations budget with respect to Supplier spend.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible.

For this position we’re looking for someone who has:

•Experience of building and maintaining relationships with partners, third parties, and key stakeholders against a supplier management framework

•Managed contracts and worked with an IT Commercial or Procurement function

•Measured and reported against supplier performance to maintain value in delivery

•Experience identifying and mitigating supply chain risk

•Financial acumen and experience managing budgets

•Communication skills with the ability to influence others

•Working knowledge of ITIL (v3 or v4)

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.