IT Support Analyst / 1st Line / 2nd Line / 3rd Line Support - DCS Recruitment : Job Details

We are working with a company based in Normanton, West Yorkshire who specialise in Logistics, and Supply Chain. They are looking to expand their IT function by adding an ambitious, eager to learn IT Support Analyst. This is a senior role in the team, and an exciting to time to join the organisation.

Job Function: Responsible for providing support for ICT systems and services from 1st to 3rd line. You will ensure the secure, effective operation of all ICT systems alongside our support partners.

The ideal candidate will be an experienced ICT Support Analyst with at least 5 years' experience in an ICT support or similar role. The candidate should have strong knowledge of Microsoft 365 Suite including Defender, Intune and other relevant technologies. This role involves resolving escalated support issues, leading IT projects, maintaining security best practices, and providing technical expertise as well as 1st Line cover.

Key responsibilities and accountabilities include (but are not limited to):

• Providing user support via phone and their bespoke ticketing system
• Diagnosing and resolving a wide range of hardware and software issues such as routers, switches, access points, PCs, laptops, printers, VoIP telephony, etc.
• Manage Intune for Mobile Device and endpoint management including device enrolment, security policies and compliance.
• Overseeing user administration and access management using the least-privilege model.
• Ensuring that all network systems always deliver an efficient and effective service.
• Reviewing audit trails, system logs, and other monitoring data sources periodically to comply with policies and audit requirements.
• Support Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Teams
• Provide support for other, non-Microsoft systems in use in the business (Sage, Syrinx etc.)
• Investigate and resolve security incidents, vulnerabilities, and compliance issues within Microsoft 365 and endpoint devices.

Requirements:

• Strong Knowledge/experience of: AD, Windows, Office, Exchange, MS365
• Excellent customer service skills.
• Strong Troubleshooting and diagnostic skills.
• An analytical approach to problem-solving.
• Good interpersonal and communication skills.

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality