IT Support Analyst - NR Associates Ltd : Job Details

Our client is the largest and leading UK distributor of promotional workwear and leisure clothing. With a head office in North Wales and operations across Europe, the business offers a diverse range of products and operate within a fast-growing industry. Their ambitious family run business has experienced significant growth in recent years, supported by a customer focused and dedicated workforce of over 500 employees.

A fantastic opportunity has arisen to join the Technology Department to work with a dynamic team within a business that values technology and will have access to state of the art technology.

The Department

The Technology department leads and supports all aspects of technology delivery for the business. This includes implementation of new software and services, data integration and business intelligence, whilst also providing excellent service to support all departments in their use of technology. The department works closely with all areas of the business to understand business process and provide innovative solutions to meet these requirements.

Main Purpose/Objective of Post:

The Technology Support Analyst will provide effective IT support across all aspects of the business, responding to, prioritising and expediting tickets raised via the service desk and seeing them through to successful completion.

Key Responsibilities:

• Present and maintain a strong customer service focused approach to work
• Provide technical support to colleagues across the business
• Take ownership and manage support tickets through to successful completion or escalation ensuring adequate information and handover notes are detailed.
• Diagnose and resolve technical issues using a mixture of desk side visits and remote access tools, utilizing a range of skills gained via at a minimum of 2 years of providing technical support in a fast-paced environment.
• Liaise with 3rd party vendors to log, escalate and track outstanding issues through to resolution.
• Identify and escalate where necessary all issues affecting the normal operation of the warehouse and customer order processing.

Essential skills

• Demonstrable troubleshooting skills gained in relevant technical support roles, with a minimum of 2 years’ experience
• Server and Desktop OS
• Microsoft M365 Administration
• Familiarity with networking fundamentals and basic troubleshooting
• Data transfer (e.g. FTP, EDI, XML, API)
• Active Directory experience

Salary £29k + on-call payments of approximately £3k a year