IT Support Analyst - Booker Group : Job Details

About the role

Please note, this role is working on site at Venus Wine and Spirits Merchants PLC, as part of the Booker Group.

Venus Wine and Spirit Merchants are looking for a talented and motivated IT Support Analyst to provide desktop support to their Support Centre and depot operations.  The applicant should have a real aptitude for technology and thrive on providing an exemplary customer service to help improve customer satisfaction and cash profit.

This role is based in Tottenham with occasional travel required to remote depots. 

Role Responsibility

• Keep systems running smoothly and ensure users get the maximum benefit from them
• Install and configure hardware, operating systems and applications
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace hardware parts as required
• Provide support, including procedural documentation and relevant reports
• Talk end users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new hardware & applications

You will need

• Good understanding of working with Technology such as; Laptops, EPOS Systems, RF Devices, printers, desktop and server hardware, antivirus and remote support products.
• Knowledge of networking connectivity
• Service management skills.
• Consistent delivery of results.
• Ability to troubleshoot, test, repair and service technical equipment
• Experience in an IT Support role or similar
• A strong understanding of Microsoft Windows and Office applications
• Knowledge of Office 365, Active Directory & Exchange administration.

Whats in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About The Company

Be part of something special. Join our team at Booker.

Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.

Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*