IT Support Analyst - McGregor Boyall : Job Details

IT Support Analyst, AD, 12 Months rolling contract

A leading provider of Financial Services is seeking a long-term contractor to work as an IT Support Analyst to help with an increased workload.

The role:

This role will be based in Belfast, supporting Managing Directors and Markets Trading & Investment Banking Floors globally, working in a dedicated team of help desk support analysts. The individual needs to be able to demonstrate the willingness to learn quickly and understand the environment they support.

The individual will be part of a team and be expected to support approximately 23,000+ users with over 27,000 desktops, plus laptop, Blackberry and BYOD devices.

The role requires an effective organizer and confident individual who will demonstrate control over this highly challenging and dynamic environment.

This role will suit someone who has a strong background in desktop support and some background in Active Directory.

Although part of a team, you will be expected to work unsupervised on occasion, manage your workload effectively, and ensure that the correct level of focus is applied to the incident management queues to ensure that departmental ticket response times are met or exceeded.

Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console.

Skills required:

A bachelor's degree or multiple years of relevant help desk work experience, with the ability to work in a fast-paced environment and handle 30+ calls per day.

The individual needs to be able to provide a high level of technical support to the Markets and Investment Banking businesses.

Also required is a good understanding of the current technological and business processes employed in the trade floor / Investment Banking environment.

In addition, they will be required to ensure the response levels for the Premium Client Service Centre's phone systems and incident management queues are maintained.

This may require escalation to other teams, both internal and external in order to deliver the expected level of service for the Business.

A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.

MS Office Professional

MS Outlook / Exchange

Good Understanding of TCP/IP/DHCP/DNS Networks

Android/Apple Mobile Devices

Apps (Blackberry Work, Blackberry Access, Airwatch)

Windows 10 and Windows 11 Desktop O/S

VMware Horizon Client

Windows Remote Assistant (WRA)

Active Directory

IT Support Analyst, AD, 12 Months rolling contract

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.