IT Support Analyst - Robert Half : Job Details

Robert Half Technology have partnered exclusively with a fast-growing technology business based near Oxford city centre to recruit an IT Support Analyst, acting as the sole point of contact for all IT queries. This is a varied role where you will be end-user facing providing 1st line support across core desktop technologies and bespoke applications. This role offers a great opportunity to further develop your Cyber Security skills!

The Role

As the IT Support Analyst, you will be the first point of contact for users requiring technical assistance. Your role involves troubleshooting, diagnosing, and resolving various technical issues. This is an excellent opportunity for someone looking to grow their skills in a dynamic IT environment.

• Serve as the initial point of contact for IT support queries, providing solutions via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Log and document all support requests in our ticketing system, ensuring timely and accurate resolution.
• Assist with setting up new user accounts, hardware, and software.
• Maintain and update technical documentation and user guides.
• Monitor and prioritise tasks to meet agreed SLAs.

About You

• Previous experience working in an IT Service Desk
• Strong understanding of MS365, InTune, SharePoint, OneDrive
• Ability to comply with security standards such as Cyber Essentials, ISO27001
• Fantastic customer service skills

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice

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