IT Support Analyst - Profile 29 : Job Details

Job: IT Support Analyst

• Salary to £40k + benefits
• Pension scheme
• Free onsite gym
• Free onsite parking
• Mon-Fri onsite in Debden IG10
• 5 mins walk from Debden tube station (Central line)
• Close road links to M11/M25/A406/A12 and London

Company

Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender.

What they are looking for

This company’s IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets and tasks on the IT helpdesk are completed for swift resolution within company SLA’s. You would also be required to join their Out of Hours team to remotely support staff at weekends on a rota basis.

This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support\ infrastructure and develop targeted experience in the specific discipline of their choice.

Main duties and responsibilities

To be responsible for the day-to-day delivery of first line and second line support to the organisation and act as one of the first points of contact on the IT Service Desk

To provide IT support and preventative maintenance for all the office

To update Service Desk calls with progress notes, detailing progress on the task for both the end user and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner

Ensure that IT issues and faults reported to the IT team are resolved in the shortest possible time, meeting the department's service level targets, and minimising the disruption to systems critical to the business operations

Ensure the IT systems are running efficiently and perform regular health checks and assessment to check hardware status and labelling of equipment and cables are up to date

Ensure IT assets are always kept up to date using programmatic tools and spread sheets

Resolve complex hardware/software problems including printing/application issues

Administration and support for Office 365, Exchange online, Azure AD and PowerShell

Administration and support for mission critical Azure hosted cloud-based systems

Perform Installations, configurations, setting up of servers, workstations and mobile devices

To take a pro-active approach in this job role, through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems

Prioritise support and maintenance tasks in order to meet service level expectations

Required Technical Skills

Hands on strong technical experience

Strong Windows Server, Active Directory, Office 365, Exchange online skills

Excellent Networking skills (DNS, DHCP, TCP/IP, Firewalls, switch management)

Have at least 2 years 1st \ 2nd line IT support experience

Good knowledge and working experience with Microsoft O365 and Microsoft Azure

Working knowledge of voice platforms (e.g. VoIP, PBX, Microsoft Teams)

Experience working within an ITIL Service Desk methodology

Credible knowledge/experience of supporting Active Directory, Group policies in a hybrid 2023/azure AD environment

Working knowledge or experience in supporting virtual infrastructure and systems namely Hyper-V

Working knowledge of backup solution/systems

Other Stuff

NB: for non-UK Citizens: we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are using a work visa this must allow you to work in the UK unrestricted for at least the next 5 years.

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Profile 29 recruitment keywords: london essex fintech it support analyst helpdesk help desk first line 1st line second line 2nd line technical support