IT Support Analyst - Picture More : Job Details

Are you a proactive and goal-oriented IT Support Analyst ready for your next challenge?Join an international law firm based in the heart of Central London, managing a range of 1st, 2nd, and some 3rd line duties while gaining hands-on experience with cutting-edge technologies.

What’s in it for you?

• Salary up to £35k
• Competitive benefits package
• Prime Central London (City) location
• Opportunity to work with a prestigious global firm

Key Responsibilities:

• Provide technical assistance for the firm’s software, including Microsoft Office 365 Suite, Teams, iManage, and Windows operating systems.
• Troubleshoot basic hardware, including iOS devices, laptops, printers, and network connectivity (e.g., Zscaler VPN).
• Support meeting rooms and assist with external AV events.
• Contribute to technology projects such as Laptop Refresh, ITSM Implementation, and Printer Rollout.

What You’ll Need:

• Strong interpersonal and organisational skills.
• 2-3 years of IT Support experience, within a legal or professional services environment.
• Experience supporting online meetings, webinars, and AV environments.
• Familiarity with ITIL Service Management principles is advantageous.

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