IT Support Analyst-Must be fluent in Portugese-Hybrid - Reed : Job Details

IT Support Analyst- Portugese Speaking

You will support, treat and resolve Portuguese and English Issues and Requests to follow the Provisioning & Telecom activities. With very good communication skills, you will be in contact with B2B customers, technical providers and experts. You will be able to participate in the Validation Service Process and End-User tests.The role consists in two-folds :- to follow the issue management procedures and to find out the resolution when it is possible. The more complex ones can then be redirected to the engineering support team for their handling, but you must keep ownership.- to come up with solutions to improve the efficiency of resolving issues and requests. This would include automating some of the common tasks as well as analysis of the current system to identify areas that can be improved. Also, you will be an important actor on the documentation writing.