IT Support Apprentice - QA : Job Details

Are you a technically minded and looking to develop a successful IT support career? Apply for ICR Scotland!

ICR Scotland is a leading provider of Epos systems across Scotland, using state-of-the-art software to deliver efficient and tailored solutions for the retail and hospitality sectors. We are passionate about delivering exceptional customer service to our clients while expertly providing solutions, and you could be the next IT Apprentice to join our growing team. This is a fantastic opportunity to be a part of an experienced technology company whilst also achieving an IT qualification!

Building on your passion for technology, our Apprenticeship Programme is designed to create a solid foundation on which you can develop your career. This is a flexible and blended learning programme providing on-the-job, virtual, and tutor-led training, which allows you to start using everything you learn straight away, giving you new skills and great job satisfaction.

You’ll be in great hands! ICR Scotland has supported numerous past apprentices and is committed to supporting the growth and development of our apprentices, many of whom are still within the business.

In this assistant support role, your key responsibilities will be to:

• Assist the Install team with Epos system builds.
• Visit client sites to repair/fault find and swap out IT/Epos hardware.
• Programme Epos applications to clients' individual requirements.
• Provide our clients with operational advice and support via telephone, internet, and email.
• Provide our clients with training, both on-site and remotely via telephone and internet.
• Assist with on-site installations of new systems.
• Provide "On Call" out of hours/weekend support cover (on a rota basis).

Upon successful completion of our Apprentice Programme, you will be on your career path to success within the technology sector.

Desirable experience, skills, and personal qualities:

• Ideally should hold a driving licence or be working towards one.
• Ideally should have previous IT knowledge, e.g. school/college qualifications
• A general interest and knowledge of PC computing and Windows Operating Systems (although full training will be given).
• Familiarity/knowledge of Microsoft Office applications: Word, Excel, & Outlook.
• Confidence - you should be resilient and able to think independently.
• A keen interest in learning new skills.
• Strong interpersonal skills - confidence in communicating with customers.
• A "can-do" attitude.
• Ability to travel, including working away from home on occasion.

Key Details:

• Contract: 12-month fixed-term contract, with the potential for a permanent position upon successful completion.
• Working Hours: Normal working hours are 37.5 hours per week, Monday to Friday. However, during the initial 3-month phase, working hours will be reduced to 16 hours per week, spread over 4 days.
• Holiday Entitlement: 28 days per year.

ICR Scotland benefits include:

• Competitive salary.
• 28 days holiday per year.
• An opportunity to learn and grow in a supportive environment, whilst achieving a qualification in employment.
• Progression opportunities to move from apprentice to Support Technician trainee, to associate, then specialist, and then team lead.

Future Prospects: 

• 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!