IT Support Apprentice - QA : Job Details

Employer description: At Systemagic we have 25 years’ experience providing business award winning IT support services. We understand that our client’s IT systems are an integral part of their business and work closely with our clients to ensure the performance, stability, security and longevity of their systems in place. 

Our approach is entirely customer focused as we are committed to providing what our clients want, when they need it, in the most effective manner to ensure that the technology works for you.

Overview:We are now looking for an eager candidate to join us as an apprentice. 

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. 

Main Role/Responsibilities: 

• Proactively and reactively deliver 1st line helpdesk and technical support as required to our clients.
• Administer service tickets for the service desk, creating new tickets, updating and closing tickets.
• Receive and make telephone calls to our clients and suppliers to ensure class leading service is provided.
• Carry out client visits when required (and appropriate).
• Maintain and update internal client documentation and database systems as required for our clients and the engineering team.
• Ensure client satisfaction is achieved and maintained.
• Contribute to an environment that fosters open communication and trust with all team members, clients and other stakeholders.

What we are looking for: Skills and Personal qualities: 

• Be able to work on own initiative 
• Have a “can do attitude” and contribute to a “winning” culture in the team 
• Be able to communicate clearly orally and via writing to Systemagic team members, suppliers and clients 
• Understand and display true customer service principals 

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Working week: 8:30am - 5:30pm, Monday - Friday: 40 hours per week.

Perks: 

• Never suffer the Monday morning commute again – we work from home Mondays and Tuesdays every week
• 22 days holiday that increases after each year of service (up to 30 days a year)
• Get your birthday off
• Discounts on iPhones and Apple devices
• Regular nights out, group activities and lunches all paid for by the company

Future prospects:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!