IT Support Apprentice - QA : Job Details

About A.S.E Computer Services:

A.S.E Computer Services is a leading IT services provider, specialising in delivering high-quality managed services and IT solutions to businesses across the UK. We are known for our customer-centric approach and commitment to technical excellence. We are looking for an enthusiastic and motivated IT Support Assistant to join our team as part of an IT Level 3 Apprenticeship programme. This is an excellent opportunity for someone looking to start their career in IT and develop expertise in Microsoft 365 technologies.

Role Overview:

As an IT Support Assistant, you will work alongside our experienced IT team to provide support for our clients' Microsoft 365 environments. This apprenticeship will offer hands-on experience in troubleshooting, configuration, and support of Microsoft 365 services such as Exchange Online, SharePoint, Teams, and OneDrive. You will receive structured training through the IT Level 3 Apprenticeship programme while gaining practical skills in a real-world environment.

Key Responsibilities:

• Microsoft 365 Support: Assist in providing remote and onsite support for Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive, under the guidance of senior engineers.
• User Management: Help manage user accounts, security groups, and permissions within Microsoft 365 Admin Centre.
• Troubleshooting: Assist in diagnosing and resolving technical issues with Microsoft 365 applications and services, escalating complex issues to senior staff as needed.
• Setup and Configuration: Assist in the configuration and setup of new users, devices, and services in Microsoft 365 environments.
• Client Support: Provide first-line support to clients, ensuring that their Microsoft 365 systems are operational and addressing any queries or issues they may have.
• Backup and Recovery: Support the implementation and monitoring of data backup and recovery solutions within Microsoft 365 environments.
• Documentation: Assist in creating and maintaining documentation for internal processes, client configurations, and troubleshooting guides.
• Learning and Development: Participate in the IT Level 3 Apprenticeship programme, attending training sessions, completing coursework, and applying newly learned skills in the workplace.

Skills & Attributes:

• Eagerness to Learn: A strong interest in IT and a desire to develop skills in Microsoft 365 and general IT support.
• Basic IT Knowledge: Some familiarity with Microsoft 365 applications (e.g., Outlook, Teams) and an understanding of IT principles, either from school, college, or personal experience.
• Problem-Solving: A logical and methodical approach to troubleshooting and resolving technical issues.
• Communication Skills: Good verbal and written communication skills, with the ability to interact with clients and team members professionally.
• Customer Service: A proactive and friendly attitude towards helping clients with their IT issues, with a focus on delivering excellent service.
• Teamwork: Ability to work well within a team and take direction from more experienced colleagues.
• Organisation: Good organisational skills and the ability to manage time effectively while balancing learning commitments and practical work.

Apprenticeship Requirements:

• Must be eligible to enrol in an IT Level 3 Apprenticeship programme.
• GCSEs (or equivalent) in English, Maths, and IT are preferred, but a passion for IT and problem-solving is most important.
• Must be committed to completing the apprenticeship training and assessments alongside the practical role.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

What We Offer:

• A structured IT Level 3 Apprenticeship programme with fully funded training and development opportunities.
• Hands-on experience working with Microsoft 365 technologies and real client environments.
• Mentorship and guidance from experienced IT professionals.
• Opportunities for career progression within A.S.E Computer Services upon successful completion of the apprenticeship.
• A supportive and collaborative working environment.
• Competitive apprenticeship salary and benefits package.
• Paid for examinations in Microsoft to turn you into a Qualified expert

Benefits:

• Will provide additional certs in Microsoft
• Free Parking
• Pension scheme
• Birthday off

Future Prospects: 

• 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!