IT Support Apprentice - QA : Job Details

About Us: Anglia Computer Solutions Business Ltd provides a broad spectrum of IT support and telecommunication services to small and medium-sized enterprises (SMEs) across Norfolk. We take pride in delivering a comprehensive suite of services, addressing a wide range of technical needs, and tackling problems both big and small for our diverse range of clients. 

Our goal is to help businesses operate efficiently and cost-effectively by offering reliable, high-quality technology solutions.

Overview: We are seeking a motivated and enthusiastic individual to join our network engineering department as an apprentice. This is a fantastic opportunity to gain hands-on experience in both network engineering and desktop support, assisting our help desk when required. 

You will work alongside a skilled team to ensure our clients' networks and systems operate smoothly while developing your technical skills.

Responsibilities:

• Assist in the installation, configuration, and maintenance of network infrastructure components (routers, switches, firewalls, wireless access points).
• Assist in the installation, configuration, and maintenance of VoIP telephony systems (on-premises and cloud-based).
• Provide desktop support to end-users, addressing issues related to hardware, software, and connectivity.
• Assist with onsite installation of cables and accessories as part of network deployment.
• Monitor network performance and troubleshoot issues to ensure uninterrupted operation.
• Assist the help desk with resolving IT support tickets when necessary.

What we are looking for: Skills and Qualities: 

• Interest in learning desktop support and troubleshooting end-user issues. 
• Strong analytical and problem-solving skills. 
• Good communication and interpersonal skills. 
• Ability to work effectively both independently and within a team. 
• Eagerness to learn and develop technical skills in a professional setting.

Able to drive, location not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. 

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject 
• GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Benefits:

• Hands-on training and mentorship from experienced network and desktop engineers.
• Opportunity to obtain manufacturer-specific qualifications (e.g., GrandStream, Ubiquiti).
• Exposure to a diverse range of networking environments and technologies.
• Development of skills across a broad range of products, services, and technologies.
• Potential progression onto more senior positions upon successful completion of the apprenticeship.

Future prospects:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!