IT Support Apprentice - QA : Job Details

Employer description:

William Davis Homes has been building beautiful new homes for over 89 years and is one of the most loved developers in the Midlands. We pride ourselves on our attention to detail, strong family values, and commitment to creating thriving communities. Our homes are designed for the busy, modern lives of every type of family, using the finest craftsmanship to build developments with a difference.

We are seeking a motivated and enthusiastic IT Support Apprentice to join our team at William Davis Homes. This is an excellent opportunity for someone looking to start their career in IT and gain hands-on experience in a dynamic and supportive environment.

Responsibilities:

• Provide first and second line support to end-users
• Troubleshoot hardware issues
• Manage and maintain printers and other peripheral devices
• Assist in the setup, configuration, and maintenance of servers and switches
• Document and track issues and resolutions using our ticketing system
• Collaborate with the IT team to ensure smooth operation of all IT systems

Required skills:

• Basic understanding of IT principles and a keen interest in technology
• Strong problem-solving skills and attention to detail
• Good communication skills and the ability to work well in a team
• Willingness to learn and adapt to new technologies and processes

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working week:

9am to 5:30pm

Benefits:

• Free parking on-site
• Bonus scheme available after 12 months of service
• Complimentary fresh fruit provided daily
• Exclusive access to our on-site gym

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!